Forgot Password

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Instructions for Forgot Password Utility Instructions for Forgot Password Utility

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To use the Forgot Password utility, you must meet the following requirements:

  • Be an active student or employee
  • Have previously provided secret answers during the First Time Users setup
  • Know your Username

To reset your password, please enter your Username in the space provided. You will be prompted to answer a minimum number of questions from the pool you provided during the First Time Users Setup. When your secret questions are answered correctly, a random generated password will be posted on screen for you. 

You may login in immediately with your newly generated password or change the new password to one of your choosing. We recommend that you immediately change your password.

If you do not know your Username, click here to retrieve it and change your password.
If you have difficulty, please contact the help desk:
helpdesk@massasoit.mass.edu or 508-588-9100 x1139

 


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